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Do you offer custom baskets?
Yes! We will
custom design a basket for any occasion, budget, or special
interest. We will also include company logo items, company
colors and imprinted ribbon for our corporate clients. Call us
at San Diego local (858) 449-6232 or toll-free (877) 300-1717
to discuss your specific requests.
How will my
gift look when it arrives?
Your gift basket will be
carefully packaged, covered with cello and topped with a
hand-tied bow. A hand-written enclosure card will
be attached to your gift basket with your own
personalized message.
Is it safe to use my
credit card online?
We use the latest in security
technology to ensure your personal and financial information
will be protected.
What happens after I place an
order?
You will be given a confirmation number on
the "Thank You" page confirming that your order has been
successfully placed. You will then receive an e-mail
confirmation at the address you have provided.
How do I find out the status of my
order?
You will receive a shipment confirmation
e-mail within one business day of shipment along with the
tracking number. You may then check the status of your
delivery with the carrier's web site.
May I
cancel an order?
Customer satisfaction is our #1
priority at Creative Expression. We use the finest products
and care in assembling your gift basket. However,
if for any reason you or the recipient are not satisfied, you
may return the unopened gift basket for
exchange or refund.
How will my gift
basket be packaged?
We use a special packaging
technique to assure that your gift basket arrives in excellent
condition. This includes wrapping your basket in cello and
bubble wrap, packing surrounding areas in the shipping
container with air pillows and adding structural
elements to the package to assure that the bow and
enhancements are not crushed.
When will my order
be shipped?
Every effort will be made to ship your
gift basket within 24 hours of receipt of order. Volume orders
and orders placed during peak holiday seasons will require
additional lead time.
How will my order be
shipped?
Your order will be shipped via UPS or
Fed-Ex Ground Delivery, unless expedited delivery is chosen.
How many days does it take to
ship?
You may choose Ground Shipping which
typically takes 2-7 business days depending on destination.
Refer to shipping zone chart on our SHIPPING
page. Expedited Air shipping may also be selected
including 3-Day Air, 2-Day Air and Overnight Air.
How much does shipping cost?
Ground
shipping is the most economical way to ship your package. The
shipping cost is not included in the gift basket prices shown,
but will be added to the order at checkout. Please refer to
our SHIPPING page for Ground Shipping rates. Call (858)
449-6232 or toll-free (877) 300-1717 for Expedited Air
shipping rates.
What happens if I give the wrong
address?
Please check address information very
carefully prior to placing your order. If a gift is returned
to us due to incorrect address information we will reship the
gift to you or the recipient. You will be charged for the
original shipping or delivery fees plus the redelivery
or reshipping fees.
Can you deliver to a PO
Box?
No, UPS and Fed-Ex will only deliver to street
addresses.
If I order more that one gift basket,
is there a discount on shipping?
No. Each gift
basket must be individually packaged to assure that it arrives
in perfect condition. You are only charged for actual shipping
costs per gift basket, including packaging materials. We do
not make a profit on shipping, but consider it a customer
courtesy.
May I specify a certain delivery
date?
Ground shipment delivery dates are
NOT guaranteed. 3 Day Air shipments are
guaranteed to arrive within 3 business day (not including the
day it ships), 2 Day Air shipments are guaranteed to arrive
within 2 business days (not including the day it ships).
Overnight Shipping takes 1 business day (not including the day
it ships). Carriers do not deliver on Sundays or major
holidays.
Do you offer hand delivery of
gift baskets?
Yes, in certain areas of San Diego
County. Please refer to our SHIPPING/DELIVERY page for areas
served and delivery rates.
What methods of
payment do you accept?
We accept cash, personal or
business checks along with Visa, Mastercard, American
Express and Discover Cards.
Do you charge
sales tax?
Sales tax of 7.75% will be charged to
California deliveries ONLY if the gift basket
consists of principally non-food products.
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